Treatment Room
After we went our separate ways to our individual massage rooms, some of us were given instructions to undress ourselves and get changed, while some were not. As this was the first massage experience for some of us, we felt a little lost after being guided into the room.
Therefore, we felt that JQ Spa should have a policy whereby all the therapists should brief their customers on what to do prior to their treatments. Short and clear instructions would be much appreciated.
Therefore, we felt that JQ Spa should have a policy whereby all the therapists should brief their customers on what to do prior to their treatments. Short and clear instructions would be much appreciated.
Another thing we realized was the inconsistency in the services provided. Even though all of us chose the same massage, some of us had a chance to experience a full body massage, from head to toe, while others did not - missing the head or the feet massage. To be fair, we felt that all of us should have received the same amount of treatment we paid for.
In addition, we felt that peace and quietness is very important during the massage, in order for us to fully relax and enjoy the whole process. However, renovation works could be heard from the surrounding neighborhood. It was quite disturbing and noisy. It happened a few times, lasting for a few minutes each.
Moreover, one of our therapists even brought her phone into the treatment room and answered the calls 3 times within the 1 hour massage. It was quite disturbing and annoying. She did not even excuse herself. Instead, she stopped massaging and answered the phone call. We felt that it was quite rude.
Also, as the walls of each treatment rooms are not soundproof, some of us were able to hear the conversation next door. Even though we understand that this is not some high class spa, but we still hope that we can remain undisturbed for just an hour massage.
Apart from the noise, we were most upset on the issue of Privacy and Modesty !
In addition, we felt that peace and quietness is very important during the massage, in order for us to fully relax and enjoy the whole process. However, renovation works could be heard from the surrounding neighborhood. It was quite disturbing and noisy. It happened a few times, lasting for a few minutes each.
Moreover, one of our therapists even brought her phone into the treatment room and answered the calls 3 times within the 1 hour massage. It was quite disturbing and annoying. She did not even excuse herself. Instead, she stopped massaging and answered the phone call. We felt that it was quite rude.
Also, as the walls of each treatment rooms are not soundproof, some of us were able to hear the conversation next door. Even though we understand that this is not some high class spa, but we still hope that we can remain undisturbed for just an hour massage.
Apart from the noise, we were most upset on the issue of Privacy and Modesty !
The therapists did not knock or wait for our reply before entering the massage room. Even though all of us are ladies, but we felt that are privacy was invaded as some of us was not even done with undressing. How would you feel when someone walk into your room while you are half naked?
Therefore, we felt that they should at least knock the door, or wait for our reply and acknowledgement before entering the room.
Last but not least, even though our massage sessions were disturbed, some of the therapists were very caring. At the end of the massage session, they offered us a cup of warm water. Besides that, our massage costs $55 for an hour, we felt that it was a pretty decent price.
Therefore, we felt that they should at least knock the door, or wait for our reply and acknowledgement before entering the room.
Last but not least, even though our massage sessions were disturbed, some of the therapists were very caring. At the end of the massage session, they offered us a cup of warm water. Besides that, our massage costs $55 for an hour, we felt that it was a pretty decent price.
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